Importing Contacts

The Imports in the People menu shows your imported contact files. The table shows the name of your file, the status of the import, the number of imported rows, rows in error, and the import date.

Importing Contact Attributes and Events

When importing Contacts,

CSV File requirements

Before importing a new file, make sure it matches the following prerequisites:

• CSV format
• maximum size of20 MB
• maximum of 100 columns (of which one contains your contacts unique identifier)
• minimum of 2 rows (this includes at least one header and one row of data) and maximum 20000 rows
• the header is mandatory
• the separators supported are , and the ;

Manually Upload Contacts

To import your contacts, follow these steps:

• Access the "Imports" section
• Click the button New Import as shown below.

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• If you want to upload events, then click on "I want to import events"
• Select the attributes matching the columns of your file, or create a new attribute if needed. Skip the columns you don't want to import.
• If you import events with your contacts, select the column header and the associated property of the event.
• To keep the imported contacts grouped, you can import the contacts directly in a manual segment.
• Validate your import. A notification will be sent once your file has been imported completely.

Import status

An import can have one of the following statuses:

• Preparing → the import is being initialized
• Canceled → the import has been canceled.
• Importing → the import is ongoing.
• Imported → the import was executed completely.
• Failed → the import has failed.

Rows in error

A row in error can have multiple reasons, such as an invalid email address or a missing unique identifier. You can either ignore these errors and continue your import or resolve the errors in your file before importing it again.

Automating Imports with FTP Connectors

Naxai offers the possibility to upload contacts through an .FTP integration.

With the FTP Connector feature, you can specify your file templates and receive FTP credentials to upload your contacts at your convenience.

Your contact files will be automatically retrieved and imported into Naxai.

Retrieving Imports via API

Imports can be retrieved using our API, more information can be found in our API documentation.