Programmable Voice

Interactive voice broadcasting, also known as interactive voice messaging, allows call recipients to listen to a recorded message and interact with the system by pressing keys on their phone keypad. The system detects which key is pressed and can be programmed to respond and play various messages accordingly. This technology is a form of Interactive Voice Response (IVR).

In the interactive version, customers can speak directly with an agent, allowing them to ask additional questions. This is referred to as a two-way IVR.

The actions that can be programmed into the system include conducting surveys, confirming information, verifying contact preferences, or navigating through a phone menu. For example, automated phone surveys use this technology, where professional polling organizations place automatic calls to conduct surveys, and respondents answer survey questions using DTMF-tone keypad responses.

Naxai Voice Broadcasts is designed to help businesses set up and conduct call campaigns.
Go to https://app.naxai.com/voice/broadcast to manage your voice broadcasts.

Voice Broadcasts can be automated through API, allowing the creation of voice broadcast campaigns dynamically. Visit our Voice Broadcast API references