Overview

SMS templates allow you to standardise and automate message content for marketing, transactional, and operational use cases. They ensure consistency, reduce manual effort, and improve delivery speed. This guide explains how to create, manage, and use SMS templates within Naxai.

What Are SMS Templates?

An SMS template is a predefined message format that can include dynamic variables (e.g., customer name, order number) and be reused across campaigns using the Liquid Syntax.

Templates are handy for:

• Marketing promotions (e.g., summer sales, loyalty rewards)
• Transactional alerts (e.g., order confirmations, delivery updates)
• Operational notifications (e.g., appointment reminders, system alerts)

Templates can be managed via the platform UI or API.

Creating a Template

You can create templates via the Web Interface.

Navigate to the SMS Templates section.
Click Create Template.
Enter Template Name and Message