Post-call actions use cases

Post-call actions can perform specific actions after the recipient is marked as completed.
Post-call actions included:

  • Update a contact's attribute
  • Send a SMS (Beta)

A Post-call action can be performed following a success or a failure when trying to reach the recipient.
You can use the Post-call actions to:

  • send a confirmation via SMS
  • Opt-out a contact by updating the Unsubscribed attribute
  • Incrementing or setting a specific contact's atribute.