Post-call actions use cases

Post-call actions can perform specific actions after the recipient is marked as completed. Post-call actions included:

• Update a contact's attribute:
  • You can select the attribute and the value to set.
• Send a SMS:
  • You should select the sender service and define the body of the SMS to send.
  • The delivery report is available in SMS Activity logs.

A Post-call action can be performed following a success or a failure when trying to reach the recipient, or depending on the menu selected by the recipient during the voice call.

You can use the Post-call actions to:

• Send a confirmation via SMS
• Opt-out a contact by updating the Unsubscribed attribute
• Incrementing or setting a specific contact's attribute.